FAQs

 

What is Get Tested PH?

Get Tested PH is a medical supply company that gives you easy access to rapid home test kits available via online purchase and door-to-door delivery.

 

What are home test kits?

Rapid home test kits are reliable medical tests that provide accurate results in the comfort of your own home.

 

How do I use a home test kit?

It depends on the specific test kit. But, basically, a specified sample, such as blood, urine, or saliva, is dropped onto the kit. It will then give you a positive or negative reading after a few minutes.

How accurate are test results?
The accuracy varies between test kits, but they range from 95% to 99% in accuracy.

 

Are home test kits safe?

We partner with reputable suppliers with products that adhere to Good Manufacturing Products (GMP) and certified by the International Organization for Standardization (ISO) 13485. JAL Innovation Singapore supplies our STD Test Kits.

Before taking the test, check the expiration date. Should the test be expired, you are welcome to avail of our Return Policy.

 

Why should I get tested?

Sexually transmitted diseases (STDs, also called Sexually transmitted infections or STIs) are common and most of infections can be cured with proper treatment. If you are showing any symptoms, get tested immediately. (See symptoms page.) <Link parenthesis to Symptoms Page>

However, there are many cases where STDs show no symptoms. If you are sexually active, it is advisable to get tested regularly.

 

How do I buy a rapid home test kit?

Once you have decided which products you wish to purchase, add them to your cart and proceed with your preferred payment method. An email with instructions will then be sent to you.

 

What payment method can I use?

We accept payments via PesoPay.com.

Our online payment system delivers reliable merchant services that allow businesses to accept online payments ranging from credit cards, debit ATM cards, cash or over-the-counter payments, e-Wallet payments and PayPal.

PesoPay is the leading online payment gateway system in the Philippines. They provide secure and seamless electronic payment solutions for both SME’s and large enterprises.

 

Can I keep my identity secret?

Confidentiality is our priority and we have taken steps to ensure discretion. Your name and contact information is only necessary for the payment process and delivery. And to safeguard the details of your order, you can opt for us to giftwrap your test kit – keeping your order secret from whoever may be accepting your package on your behalf.

 

How is the test kit delivered?

We will be using the services of a third party company to deliver your orders to your doorstep. To ensure discretion, you can opt for us to giftwrap your test kit – keeping your order secret from the delivery company and whoever may be accepting your package on your behalf.

 

Is there a Return Policy?

We are committed to providing you quality products that work. Should the test kit fail to provide a reading, either positive or negative, we will deliver a replacement kit free of charge. If the test kit is expired upon delivery, we will deliver a replacement kit for free. We do not offer cash-back.

1) Simply send an email with the subject “RETURN POLICY”.
2) Include your purchase confirmation and a photo of the faulty control line. (The control line is the part of the test kit that shows the positive or negative reading.)
3) Wait for our email verifying that you will receive a replacement then await your new test kit.

 

What if I’m tested positive?

Should you test positive, schedule an appointment with a doctor immediately. Most doctors, including General Practitioners (GPs), treat STDs.

Are you affiliated with any local medical institution or non-government organization?
Currently, we are not formally affiliated with a medical institution or non-government organization. But we are open to partnering and supporting groups that provide support for those suffering from a sexually transmitted disease. If you are one such institution, please contact us.